What we promise
Twelve promises, so the work doesn't go wrong.
Every piece of work we run comes with the same twelve promises: nine on everything we do, three more when we build the record your numbers come from. Here they are, with the things we will not claim.
On every piece of work
Nine promises, on everything we run.
These nine come with the phone, the follow-up, the past customer list, and anything else we run.
- 01
You always know what you are getting, what it costs, and when.
If you want more, we write it down first, with its own price and date.
- 02
One person on your side, one on ours.
Problems go through them, so nothing gets lost and nothing gets fixed twice. You see the go-live plan before there is a go-live.
- 03
Your customers never see our experiments.
Nothing is tested on your live phone line, inbox or numbers. It is proven somewhere else first.
- 04
Nothing goes to your customers without a person saying yes.
Sending is a click by a person unless you tell us in writing to let it run. The people who asked not to hear from you never will; the system takes them off, not somebody's memory.
- 05
It only says what you would say.
Your price sheet, your hours, your services. When it does not know, it gets a person instead of guessing.
- 06
You will never wonder whether we saw it.
Anything you raise gets an answer inside two business hours, with a time for the next update, even when the answer is "not yet."
- 07
If we get hit by a bus, your system keeps running.
Everything has written instructions, a second person who can run it, an off switch and a way back.
- 08
You can fire us on a Friday and open everything on Monday.
Your accounts stay in your name. You can shut our access off. Your data sits where you can take it.
- 09
We tell you exactly what we control.
We promise how reliable something will be only when we run the whole thing ourselves. When someone else hosts a piece of it, you get the honest picture, not a number we borrowed.
When we build the record
Three more, when we build your record.
These three apply only when the work includes putting your history in one place. They are the reason the numbers on your Monday Report can be trusted, and we do not claim them anywhere else.
All of your history, in one place, and it is yours.
Every system you have used, kept in full, pulled into one record per customer, back to day one.
Our numbers tie to yours before you see them.
Every release is checked against a number you already trust. If it does not tie, nothing ships.
The number the assistant gives you is the number the page shows.
Every figure is defined once. The assistant looks it up. It never does the arithmetic and never estimates.
What we will not claim
Lines we don't cross.
- A reliability promise on anything we do not run ourselves
- "Hands free" or "fully automatic" anywhere your customers are on the other end
- A result under a client's name without that client's say so. Until then the number is withheld, never estimated
- A client quote we did not receive in the client's own words
- "Retrieved, never made up" on work that does not include the record. That sentence belongs to the last three promises
Where these run today
Already in use.
- The last three run on a carpet cleaning franchise's record: 28 years of history from three systems, one record per household, and a list that builds itself every Monday
- The first nine run on every engagement, including the follow-up sequence for a windows and doors company, written from the owner's own answers, and the job and accounting record for a roofing company
- Every promise on this page will be a schedule in the agreement you sign, in the same words and the same order. Until that schedule is in the template, hold us to this page
Ask us about any of these on the call.
Twenty-five minutes. You leave with the questionnaire and an NDA we sign, and the working session after it is free either way.