Release notes
What shipped, and when.
The systems we run for clients change every week. This is the record of what changed, so an owner can see what arrived in their business without asking.
All your agents in one place
Your voice and text agents used to live on separate tabs. They now share a single Agents workspace, grouped by the job each one does — booking, customer support, after-hours, and so on. Click any agent to open it, and use New agent to hire one for a specific job rather than picking a channel first.
A missed call now texts back once
When a call was missed, the automatic text back to the caller could occasionally send twice. It now sends exactly once, every time.
Booking rules match the job the agent does
An agent only shows the rules it actually uses — a support agent is no longer asked to configure arrival windows it will never book. You can also write your own rules in plain English, and say who picks up a complaint or a commercial enquiry.
Your text agent has a name and a voice of its own
You can now set what your text agent calls itself and describe how it should sound, right above its instructions. If the agent is standing down because your team is on, the workspace tells you so instead of looking switched off.
Activity, per agent
The old Analytics tab is now Activity, and for voice agents the numbers are that agent's own rather than the whole workspace's. Where a figure still covers everything — bookings and spend — it says so plainly.
Clearer settings, fewer surprises
Settings shared across every voice agent are now labelled as such, so changing one agent no longer quietly changes another. Closing every day on your office hours warns you first, because it would otherwise stop bookings and alert texts without explanation.
Newsletters recover instead of getting stuck
A campaign that hit a problem mid-send could previously end up in a state it could not leave. Campaigns now recover on their own.
A refreshed workspace, and this panel
The navigation and Knowledge sections have had a design pass, and this What's New panel is new — each week we will note here what changed.
Clients get these in their Monday page the week they land, with the part that affects their business called out. How the Monday page works.
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